Please search our FAQs section to make sure that your question hasn't already been answered.
For timetable, general enquiries and customer services please email us
Your email will be replied to within 72 hours.
or you may telephone us on
+44 141 352 4444*
*Open 24 hours a day, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.
Tel: +44 900 1600 900 seven days a week 07:00 to 22:00 (Times are UK local time). Service operated by Journeycall Ltd.
Calls to this number will cost 65p per minute, plus telephone access charges.
Please note your call will be answered in English and all bookings will be made in GBP (Sterling).
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Alternatively you may write to us:
Buchanan Bus Station
Although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail.
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If you are unhappy with our response you have the right to appeal our decision to the relevant conciliation agency. The conciliation bodies are subject to a three month time limit for dealing with appeals.
England and Wales - The Bus Appeals Body is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.
In England contact,
Bus Users England
In Wales contact,
Bus Users UK (Wales)
PO Box 1045
Scotland - independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.
Bus Users Scotland
8b McDonald Road
If you do not receive a satisfactory response within 60 days you should contact the Ombudsman for Tourism and Travel:
Médiation Tourisme Voyage (MTV)
BP 80 303 - 75 823 Paris Cedex 17
Schlichtungsstelle für den öffentlichen Personenverkehr e.V. (söp)
Fasanenstraße 81 • D-10623 Berlin • Tel +49 (0)30.6 44 99 33-0
If you are unhappy with the response you receive, or you do not receive one within 90 days, you may contact Autorità di Regolazione dei Trasporti (ART)
The form you should use can be found at
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