Cookie Policy
HomeBus StopsService AdvisoriesCustomer Service
 
Search & Buy
View schedules and buy seats. Select number of passengers, travel locations and dates below:

 

megabus.com has come a long way since its launch in 2003, and we are now proud to serve over 100 destinations in the UK and Mainland Europe. To make our increasingly long origin list easier to navigate we have added this new optional country filter. We hope you find this new feature helpful.
 
Register today !
Useful linksFAQ'sContact Us

Please search our FAQ section to make sure that your question hasn't already been answered.

 

For timetable and general enquiries please email us:

enquiries@megabus.com

Your email will be replied to within 72 hours.

 

Contact us by phone:

Booking by phone from the UK in GBP (Sterling)

Tel: 0900 1600 900 Sunday - Saturday 07:00 to 22:00 (Service operated by Journeycall Ltd. Calls cost 61p per minute from a BT landline, calls from mobiles and some other networks may be higher). Local or international call charges may apply depending on location. Please note that your call will be answered in English.

 

For general enquiries and complaints call +44 141 352 4444 (24 hour).

*Calls cost 10p per minute from a BT landline, calls from mobiles and some other networks may be higher. Local or international call charges may apply depending on location.

 

Booking by phone from France and Belgium

Contact Agent Dumont Voyages on +33 825 88 14 88. Local or international call charges may apply depending on location. Please note that your call will be answered in French.

 

Hours of Operation

Monday:   1400 - 1830
Tuesday - Friday: 0900 - 1220 and 1400 - 1830
Saturday: 0930 - 1230 and 1430 - 1730

For general enquiries and complaints please call +44 141 352 4444 (24 hour).

Please note your call will be answered by an English speaking customer service representative.

 

Booking by phone from The Netherlands

Contact Amsterdam City Tours on +31 299 411116 (8am - 8pm local time). Local or international call charges may apply depending on location. Please note that your call will be answered in Dutch.

For general enquiries and complaints please call +44 141 352 4444 (24 hour).

Please note your call will be answered by an English speaking customer service representative.

 

Travelling from Spain

Contact Saiz Tours on +34 637 407 979 (0900-1900) Monday - Saturday - Local call number in Spain. Local or international call charges may apply depending on location. Please note that your call will be answered in Spanish and English.

Also located at; Counters 30 & 31, Estacio d'autobusos Barcelona-Nord, Barcelona.

For general enquiries and complaints please call +44 141 352 4444 (24 hour). International call charges will apply. Complaints sent by email can only be responded to in English and French.

Please note your call will be answered by an English speaking customer service representative.

 

Calling from Germany

For general enquiries and complaints please call +44 141 352 4444 (24 hour). International call charges will apply.

Please note your call will be answered by an English speaking customer service representative.

 

 

Write to us:

Customer Services

megabus.com/megatrain.com

Buchanan Bus Station
Killermont St
Glasgow
G2 3NW

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If you are unhappy with our response you may contact the relevant independent review body detailed below or visit the Bus Users UK website for further details www.bususers.org

 

In Scotland, independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.

Bus Users Scotland
Hopetoun Gate
8b McDonald Road
EDINBURGH
EH7 4LZ

The Bus Appeals Body in England and Wales is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.

In England contact,

BAB, c/o Bus Users UK
PO Box 119
Shepperton
TW17 8UX

In Wales contact,

BAB, c/o Bus Users UK (Wales)
Leckwith Offices
Sloper Road
Cardiff
CF11 8TD

 

Press Enquiries:

Stagecoach Group Plc
10 Dunkeld Road
Perth
PH1 5TW

Tel: +44 (0) 1738 442111