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For journeys wholly within the UK and to/from Ireland, one child under 3 years, not occupying a seat can travel for free with one fare paying adult.

For all other journeys, all passengers including children and infants under 3 years must purchase a ticket.

Number of passengers travelling who hold Scottish Concessionary Entitlement Cards. Valid for concessionary travel for journeys wholly within Scotland.

Number of passengers travelling who hold NUS Extra cards. Valid for travel within UK only.

megabus.com has come a long way since its launch in 2003, and we are now proud to serve over 100 destinations in the UK and Mainland Europe. To make our increasingly long origin list easier to navigate we have added this new optional country filter. We hope you find this new feature helpful.
 
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Please search our FAQ section to make sure that your question hasn't already been answered.

 

For megabus.com customer services contact details, choose a location

 

United Kingdom

 

Belgium and The Netherlands

 

Germany

 

Italy

 

France

 

Spain

 

United Kingdom

For timetable, general enquiries and customer services please email us

enquiries@megabus.com

Your email will be replied to within 72 hours.

or you may telephone us on

+44 141 352 4444

Open 24 hours a day, seven days a week. Calls to this number will cost 10p per minute, plus telephone access charges.

 

Telephone Bookings

Tel: +44 900 1600 900 Sunday - Saturday 07:00 to 22:00 (Times are UK local time). Service operated by Journeycall Ltd.

Calls to this number will cost 65p per minute, plus telephone access charges.

Please note your call will be answered in English and all bookings will be made in GBP (Sterling).

 

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Belgium and The Netherlands

For telephone bookings please contact Amsterdam City Tours on

+31 299 411 116

Open 09:00 - 17:00 (local time), Monday to Saturday. (Please check with your phone provider for call rates). Please note that your call will be answered in Dutch.

Outside these hours, or for general enquiries and customer services please call our UK Contact Centre on:

+44 141 352 4444

Open 24 hours a day, seven days a week. International call charges will apply, please check with your phone provider for call rates. Please note your call will be answered by an English speaking customer service representative.

 

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Germany

For timetable, general enquiries and customer services please email us

FragSid@megabus.com

Your email will be replied to within 72 hours.

or you may telephone us on

+49 511 7638 4812

Open 06:00 - 22:00 (local time), seven days a week. (Costs start from 14c per minute for local calls).

Customers requiring assistance or to reserve a wheelchair space please call:

+49 511 7638 4812

Open 06:00 - 22:00 (local time), seven days a week. (Please check with your phone provider for call rates).

Outside these hours please call our UK Contact Centre on:

+44 141 352 4444

Open 24 hours a day, seven days a week. International call charges will apply, please check with your phone provider for call rates. Please note your call will be answered by an English speaking customer service representative.

 

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Italy

For timetable, general enquiries and customer services please email us

ChiediaSid@megabus.com

Your email will be replied to within 72 hours.

or you may telephone us on

+39 0550 881492

Customers requiring assistance or to reserve a wheelchair space please call:

+39 0550 881492

Open 06:00 - 22:00 (local time), seven days a week. (Please check with your phone provider for call rates).

Outside these hours please call our UK Contact Centre on:

+44 141 352 4444

Open 24 hours a day, seven days a week. International call charges will apply, please check with your phone provider for call rates. Please note your call will be answered by an English speaking customer service representative.

 

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France

For general enquiries and customer services including customers requiring assistance or to reserve a wheelchair space please email us at

DemandezSid@megabus.com

Your email will be replied to within 72 hours.

or you may telephone us on

+33 474 66 78 82

Open 24 hours a day, seven days a week. (Please check with your phone provider for call rates).

 

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Spain

For general enquiries and complaints please call +44 141 352 4444 (24 hour). International call charges will apply. Complaints sent by email can only be responded to in English and French. Please note your call will be answered by an English speaking customer service representative.

Bookings

Contact Saiz Tours on (+34) (0)637 407 979 (0900-1900 local time Monday – Saturday). Local or international call charges may apply depending on location. Please note that your call will be answered in Spanish and English.

Also located at; Counters 30 & 31, Estacio d'autobusos Barcelona-Nord, Barcelona.

 

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Alternatively you may write to us:

Customer Services
megabus.com/megatrain.com
Buchanan Bus Station
Killermont
Glasgow
G2 3NW

Although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail.

 

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Appeals

 

If you are unhappy with our response you have the right to appeal our decision to the relevant conciliation agency. The conciliation bodies are subject to a three month time limit for dealing with appeals.

France

If you do not receive a satisfactory response within 60 days you should contact the Ombudsman for Tourism and Travel:

Médiation Tourisme Voyage (MTV)
BP 80 303 - 75 823 Paris Cedex 17
www.mtv.travel

Germany

Schlichtungsstelle für den öffentlichen Personenverkehr e.V. (söp)
Fasanenstraße 81 • D-10623 Berlin • Tel +49 (0)30.6 44 99 33-0

Italy

If you are unhappy with the response you receive, or you do not receive one within 90 days, you may contact Autorità di Regolazione dei Trasporti (ART)

www.autorita-trasporti.it

 

The form you should use can be found at

http://www.autorita-trasporti.it/diritti-dei-passeggeri-trasporto-con-autobus/

 

United Kingdom

England and Wales - The Bus Appeals Body is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.

In England contact,

Bus Users England
Terminal House
Shepperton
TW17 8AS

www.bususers.org/england

In Wales contact,

Bus Users UK (Wales)
PO Box 1045
Cardiff
CF1 1JE

www.bususers.org/cymru-wales

Scotland - independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.

Bus Users Scotland
8b McDonald Road
EDINBURGH
EH7 4LZ

www.bususers.org/scotland

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