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megabus.com has come a long way since its launch in 2003, and we are now proud to serve over 100 destinations in the UK and Mainland Europe. To make our increasingly long origin list easier to navigate we have added this new optional country filter. We hope you find this new feature helpful.
 
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Please search our FAQ section to make sure that your question hasn't already been answered.

 

For timetable and general enquiries please email us:

enquiries@megabus.com

Your email will be replied to within 72 hours.

 

Contact us by phone:

United Kingdom

For general enquiries and complaints call (+44)(0)141 352 4444 (24 hour).

Calls cost 10p per minute from a BT landline, calls from mobiles and some other networks may be higher. Local or international call charges may apply depending on location.

 

Telephone Bookings

Tel: 0900 1600 900 Sunday - Saturday 07:00 to 22:00 (Times are UK local time. Service operated by Journeycall Ltd. Calls cost 61p per minute from a BT landline, calls from mobiles and some other networks may be higher depending on location.) Please note that your call will be answered in English and all bookings will be made in GBP (Sterling).

 

Belgium, France, the Netherlands

For general enquiries and complaints please call +44 141 352 4444 (24 hour). Please check with your phone provider for international call rates. Please note your call will be answered in English.

For telephone bookings please contact Amsterdam City Tours on (+31) (0)299 411116 (08:00 - 20:00 local time). Local or international call charges may apply depending on location. Please note that your call will be answered in Dutch.

 

Germany

For general enquiries and complaints please call (+49) (0) 511 76384812 (0600 – 2200 local time). (costs start from 14c per minute for local calls). Passengers with disabilities should call freephone 0800 664 6900 (0600 -2200 local time) to reserve a wheelchair space.

Outside these hours for general enquiries and complaints please call +44 (0)141 352 4444 (24 hour). International call charges will apply, please check with your phone provider for call rates. Please note your call will be answered by an English speaking customer service representative.

 

Spain

For general enquiries and complaints please call +44 141 352 4444 (24 hour). International call charges will apply. Complaints sent by email can only be responded to in English and French. Please note your call will be answered by an English speaking customer service representative.

Bookings

Contact Saiz Tours on (+34) (0)637 407 979 (0900-1900 local time Monday – Saturday). Local or international call charges may apply depending on location. Please note that your call will be answered in Spanish and English.

Also located at; Counters 30 & 31, Estacio d'autobusos Barcelona-Nord, Barcelona.

 

Write to us:

Customer Services
megabus.com/megatrain.com
Buchanan Bus Station
Killermont
Glasgow
G2 3NW

 

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If you are unhappy with our response you may contact the relevant independent review body: United Kingdom Visit the Bus Users UK website for further details www.bususers.org

 

Scotland - independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.

Bus Users Scotland
Hopetoun Gate
8b McDonald Road
EDINBURGH
EH7 4LZ

England and Wales - The Bus Appeals Body is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.

In England contact,

BAB, c/o Bus Users UK
PO Box 119
Shepperton
TW17 8UX

In Wales contact,

BAB, c/o Bus Users UK (Wales)
Leckwith Offices
Sloper Road
Cardiff
CF11 8TD

 

Press Enquiries:

Stagecoach Group Plc
10 Dunkeld Road
Perth
PH1 5TW

Tel: +44 (0) 1738 442111