Contact us
Please search our FAQs section to make sure that your question hasn't already been answered.
General Enquiries, Customer Service, Assistance and Wheelchair Space Reservations
The megabus social media team are available from 9am to 6pm, every day. You can find our Live Chat feature as a pop up on our Help page. This provides a quick and easy answer to any questions that aren't covered in our FAQs.
You can also email us at [email protected]
We aim to reply within 72 hours. Thanks for your understanding, we really appreciate it.
You can also get updates direct to you by following us on twitter, megabusUK, and coaches can be tracked on our coach tracker.
Our call centre is open Monday to Sunday from 08:00 to 18:00 on 0141 352 4444.
Wheelchair Bookings
For wheelchair space reservations please call us on 0141 352 4444 (Mon-Fri 10:00-16:00) or email us at [email protected]
We'll aim to respond to your email within 72 hours.
Customer service advisors can reserve a wheelchair space for you. Once you have a reservation, you'll then need to book your travel tickets online on megabus.com, on the telephone bookings number below or at an authorised megabus agency.
Telephone ticket bookings
Tel: 0900 1600 900** seven days a week 07:00 to 22:00 (Times are UK local time). Service operated by Journeycall Ltd.
**Calls to this number will cost 65p per minute, plus telephone access charges. Calls will be answered in English, and bookings will be made in GBP (Sterling). For complaints about this service, please email [email protected].
Or you can write to us:
Customer Services
megabus/megatrain
Buchanan Bus Station
Killermont
Glasgow
G2 3NW
Although email is a quick and easy method to contact us, our Customer Relations department can't offer priority to customers who correspond with us through email over customers who write to us using postal mail.
Appeals
If you’re unhappy with our response, you've got the right to appeal our decision to the relevant conciliation agency. The conciliation bodies are subject to a 3 month time limit for dealing with appeals.
United Kingdom
England and Wales - The Bus Appeals Body is a non-statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.
In England contact,
Bus Users England
Princes Exchange
Princes Square
Leeds
LS1 4HY
www.bususers.org/england
In Wales contact,
Bus Users Cymru
Leckwith Offices
Sloper Road
Cardiff
CF11 8TB
www.bususers.org/cymru-wales
Scotland - independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.
Bus Users Scotland
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ
www.bususers.org/scotland
Media Enquiries
Please use the contact details below:
Scottish Citylink Coaches Limited
Buchanan Bus Station
Killermont Street
Glasgow
G2 3NW