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Information for passengers with disabilities

 
   

We welcome all customers on megabus and megatrain services and do our best to assist those with walking difficulties or those who normally use wheelchairs.

If you normally use a wheelchair or scooter and are able to climb the few steps into the bus, we will store your wheelchair or scooter in the luggage bay and the driver will help you into your seat.

However, if you normally use a wheelchair and you need to remain in it for your trip on megabus, please do NOT purchase your ticket on megabus.com, but call +44 (0) 141 332 9644 (calls charged at standard rate, local or international call charges may apply depending on location.

Office hours are:

Monday to Friday
08:00 until 20:00
Saturday
10:00 until 18:00
Sunday
10:00 until 18:00

...and explain to the customer service agent the date, time and destination of your travel plans. Please have your credit card handy. The agent will check that there is space on the trip you want. If there is room on the trip, then a bus with a wheelchair lift or ramp will be allocated to that trip. If the trip you want is full, the agent will suggest another departure. Please also tell the agent if a personal care attendant (PCA) will be accompanying you, and a reservation will also be made for them.

If you normally use a wheelchair, scooter or similar assistive device and you need to remain in it for your trip on megabus, it is very important that you make your reservation as early as possible, but no less than 48 hours before the date of intended travel. In the event that you fail to make a reservation more than 48 hours in advance, megabus.com will make reasonable efforts to accommodate your travel needs on one of its buses. However, megabus.com reserves the right to deny travel on a specific trip in the event that you cannot be safely accommodated within the requested timeframe.

Passengers departing from Victoria Coach Station in London may use the Mobility Lounge before departure. To pre-book, please call 0207 0272520. Assitance to departing coaches is available if required.

If travelling on megatrain services you must contact the appropriate assisted travel team. Please note that these arrangements must be made after purchasing your megatrain ticket. In the unlikely event that the train's capacity for wheelchairs is unavailable for your journey, a full refund will be offered with no administration charges.

If travelling on a South West trains-operated service, please contact the South West Trains Customer Service Centre, quoting your megatrain reference number: phone 0800 528 2100, textphone 0800 692 0792. Alternatively, for South West trains only you can also book assistance online.

If travelling on an East Midlands Trains service, please call 08457 125 678 or textphone 08457 078 051 to arrange special assistance.

If travelling on Virgin Trains service, please contact Virgin Trains JourneyCare Line on 08457 443 366 at least 24 hours in advance of your journey.

Need more help planning your trip?

See our FAQ section for common queries about megabus.com