Contact us

Please search our FAQs section to make sure that your question hasn't already been answered.

General Enquiries, Customer Service, Assistance and Wheelchair Space Reservations

The megabus social media team are available from 9am to 6pm, every day. You can find our Live Chat feature as a pop up on our Help page. This provides a quick and easy answer to any questions that aren't covered in our FAQs.

You can also email us at [email protected]

We aim to reply within 72 hours. Thanks for your understanding, we really appreciate it.

You can also get updates direct to you by following us on twitter, megabusUK, and coaches can be tracked on our coach tracker.

Our call centre is open Monday to Sunday from 08:00 to 18:00 on 0141 352 4444.

Wheelchair Bookings

For wheelchair space reservations please call us on 0141 352 4444 (Mon-Fri 10:00-16:00) or email us at [email protected]

We'll aim to respond to your email within 72 hours.

Customer service advisors can reserve a wheelchair space for you. Once you have a reservation, you'll then need to book your travel tickets online on megabus.com, on the telephone bookings number below or at an authorised megabus agency.

Telephone ticket bookings

Tel: 0900 1600 900** seven days a week 07:00 to 22:00 (Times are UK local time). Service operated by Journeycall Ltd.

**Calls to this number will cost 65p per minute, plus telephone access charges. Calls will be answered in English, and bookings will be made in GBP (Sterling). For complaints about this service, please email [email protected].

Or you can write to us:

Customer Services
megabus/megatrain
Buchanan Bus Station
Killermont
Glasgow
G2 3NW

Although email is a quick and easy method to contact us, our Customer Relations department can't offer priority to customers who correspond with us through email over customers who write to us using postal mail.

Appeals

If we are unable to resolve any complaint, you can raise your concerns with Bus Users UK. They can only help if you have already contacted the Operator.

You can visit complaints, call 0300 111 0001, e-mail: [email protected] or alternatively write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR

Media Enquiries

Please use the contact details below:

Scottish Citylink Coaches Limited

Buchanan Bus Station

Killermont Street

Glasgow

G2 3NW