UK_Product_Hero_Contact_Us

Contact us

Please search our FAQs section to make sure that your question hasn't already been answered.

For timetable, general enquiries and customer services please email us at: enquiries@megabus.com

Your email will be replied to within 72 hours, or you can call us on

+44 (0) 141 352 4444*

*Calls will be answered by Scottish Citylink. Open 24 hours a day, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices. 

Telephone Bookings

Tel: +44 (0) 900 1600 900** seven days a week 07:00 to 22:00 (Times are UK local time). Service operated by Journeycall Ltd.

**Calls to this number will cost 65p per minute, plus telephone access charges. Calls will be answered in English and bookings will be made in GBP (Sterling).

Or you can write to us:

Customer Services
megabus.com/megatrain.com
Buchanan Bus Station
Killermont
Glasgow
G2 3NW

Although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail.

Appeals

If you’re unhappy with our response, you have the right to appeal our decision to the relevant conciliation agency. The conciliation bodies are subject to a three month time limit for dealing with appeals.

United Kingdom

England and Wales - The Bus Appeals Body is a non-statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.

In England contact,

Bus Users England
Terminal House
Shepperton
TW17 8AS

www.bususers.org/england

In Wales contact,

Bus Users UK (Wales)
PO Box 1045
Cardiff
CF1 1JE

www.bususers.org/cymru-wales

Scotland - independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.

Bus Users Scotland
8b McDonald Road
EDINBURGH 
EH7 4LZ

www.bususers.org/scotland

Media Enquiries

Please use the contact details below:

Stagecoach Group Plc

10 Dunkeld Road

Perth

PH1 5TW

Telephone: +44 (0) 1738 442 111