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COVID Face Coverings FAQs

Wearing a face covering is legally required on all public transport in Scotland and Wales. You’ll need to bring and wear your own face covering when you’re at the stop and on board. Questions about wearing face coverings are answered below.

Q. What is a face covering and where can I get one?

A. A cloth face covering should cover your mouth and nose while still allowing you to breathe comfortably, for example a scarf or bandana that ties snugly behind the head. You can buy a face covering but the Government has put together a guide showing you how you can make your own. Check out the Government guide

 

Q. Will your drivers wear a face covering?

A. Our drivers have a protective screen that acts as a barrier so don't need to wear a face covering whilst driving. 

 

Q. Are there exemptions from the new regulations?

A. Visit the Scottish government website and Welsh government website for information on face coverings in those areas.  

Q. What are exemptions for not wearing a face covering - I'm autistic and can't have anything touching my face?

A. We understand that some people will be unable to wear a face covering and government guidelines have included some exemptions.

 

Q. Do children need to wear a face covering?

A. In Wales, all children under the age of 11 are exempt from wearing a face covering. It's under 5's in Scotland. Children over this age must wear a face covering, unless they're exempt on medical grounds, in line with government guidance.

 

Q. How will drivers know if someone is exempt from the requirement to wear a face covering?

A. If you’re exempt from wearing a face covering, we recommend that you download a Journey Assistance card from our parent company, Stagecoach. 

 

Q. What happens if I don't wear a face covering?

A. Customers are legally required to wear face coverings on journeys which start and/or finish in Scotland and in Wales. Any customers who are on journeys which start or finish in London will be required to wear a face covering whilst on Transport for London property (including Victoria Coach Station) and whilst the coach remains within the London Transport boundaries. This is to ensure we’re complying with the TfL policies.

You’re not required to wear a face covering if you’re travelling within England, however we’d recommend you continue to wear one.

We reserve the right to refuse people travel in journeys starting and/or finishing in Wales or Scotland, if you're not wearing a face covering and aren't exempt. 

 

Q. I've forgotten my face covering can I still travel?

A. Customers are legally required to wear face coverings on journeys which start and/or finish in Scotland and in Wales. Any customers who are on journeys which start or finish in London will be required to wear a face covering whilst on Transport for London property (including Victoria Coach Station) and whilst the coach remains within the London Transport boundaries. This is to ensure we’re complying with the TfL policies.

You’re not required to wear a face covering if you’re travelling within England, however we’d recommend you continue to wear one. 

Q. How will the wearing of face coverings be enforced?

A. We'll continue to appeal to customers to act responsibly and follow the guidelines. Our drivers do have the discretion to refuse customers or contact the police where they think it is necessary.

Under exceptional circumstances, we may need to take further action by involving local police, but this would be a last resort.

 

Q. Why are drivers not preventing people who aren't wearing a face covering from travelling?

A. In line with the government guidelines, we're asking our drivers to engage, encourage and explain the regulations to customers. Our drivers do reserve the right to prevent people from boarding the coach if they feel this is the right course of action. 

 

Q. If someone is travelling without a face covering what should I do?
 

A. Please bear in mind that some people are exempt from wearing a face covering and the reason why may not be immediately obvious. 

Customers are legally required to wear face coverings on journeys which start and/or finish in Scotland and in Wales. Any customers who are on journeys which start or finish in London will be required to wear a face covering whilst on Transport for London property (including Victoria Coach Station) and whilst the coach remains within the London Transport boundaries. This is to ensure we’re complying with the TfL policies.

You’re not required to wear a face covering if you’re travelling within England, however we’d recommend you continue to wear one.

 

Q. Will face coverings be available at coach stations and on board the coaches?

A. No, customers have a responsibility to bring their own face covering.

 

Q. Are you providing hand sanitiser alongside requiring passengers to wear face coverings?

A. Yes, we will have anti-bac stations available on board. However, we are also advising customers to wash their hands before travelling and to carry their own hand sanitiser.

 

Q. Do I need to wear it at the coach stop/station as well as on the coach?

A. Yes. We’d ask you wear your face covering when at the stop/station, as well as when you’re on board for journeys travelling and/or in Scotland and Wales. Any customers who are on journeys which start or finish in London will be required to wear a face covering whilst on Transport for London property (including Victoria Coach Station) and whilst the coach remains within the London Transport boundaries. This is to ensure we're complying with the TfL policies. 

 

Q. Can I remove my face covering while I am on the coach?

A. No. You should wear your face covering at all times while you are on the coach and only remove it once you have exited the coach, unless you are covered under the Government's list of exemptions. Visit the Welsh government website and Scottish government website for more information. 

 

Q. Can I drink water on a bus or coach on a hot day and remove my face covering to do so?

A. Yes, but please replace your face covering as soon as you've taken a drink.

 

Q. Has there been any consideration around the fact that coach journeys can be lengthy and we will be asking passengers to wear a mask for a considerable amount of time?

A. While we know wearing a face covering won't be the most comfortable experience, we do need to ensure we comply with the requirements set out by the governing bodies

We know that being able to eat and drink on a long journey, and other practical functions need to be taken into consideration, especially for those with medical needs. 

 

Q. If I use a face covering, will there be somewhere to leave it when I get off the coach?

A. No, it's important for everyone's safety that you take any used face coverings with you and dispose of them carefully.

 

We ask that you follow the advice on using face coverings closely, which is to wash your hands or use hand sanitiser before putting a face covering on and after taking it off, avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you've had an opportunity to wash them.

Last updated at 00:00 on 18/07/2021