Payments, discounts and refunds

Once you’ve selected your journey(s) and clicked ‘pay for journeys’, you’ll be taken to a secure payment page provided by our trusted and secure online payment processor. Just select your card type and enter the necessary card details as prompted to make your payment. Payment for reservations can be made using most major credit cards, including Visa and MasterCard. Unfortunately, online megabus.com reservations cannot be paid for in cash or by cheque. Please note that some credit card issuers and banks may charge for transactions made outside of your geographical location or local currency, called an international transaction fee. These fees are charged by your card issuer/bank and not megabus.com. Please check with your card issuer if you are unsure, as megabus.com cannot be held liable for any such charges.

Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them.

You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey.

It costs £1 to change a booking online (50p amendment fee and 50p booking fee). Changes made with an authorised megabus agency will cost £2.50 (£2 amendment fee and 50p booking fee).

If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares.

Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one.

You can change a booking now, or find out more in How do I change my booking? on this page.

For megabus.com journeys wholly within the UK and to/from Ireland, one child under the age of 3, who is not occupying a seat, can travel for free with one fare-paying adult.

For megatrain.com journeys, a maximum of two children under 5 years of age may travel for free with each fare-paying adult.

Free concessionary travel with megabus.com is available to Scottish National Entitlement Card holders (elderly and disabled persons) and, in the case of companion card holders, their companions. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards are not valid outside Scotland.

 Young Scot Card holders wishing to buy discounted travel must buy tickets on coach/bus or on citylink.co.uk.

You can book using the website, in one of our ticket offices, or in a Citylink office. You will be charged a 50p booking fee for this. You may also choose not to pre-book a seat and to simply turn up on the day of travel. However, in this instance, you will only be able to travel if there is a seat available. You don’t need to pay the booking fee in this scenario, but you’re not guaranteed a seat. With all forms of booking, you’ll need to show your Entitlement Card at the time of booking and also to megabus representatives on the day of travel. When travelling with a companion you must have a Companion Entitlement Card, which is identified by the +1 symbol on the card. We strongly advise that you book in advance to avoid disappointment, as megabus.com is only able to guarantee travel to passengers who have a valid reservation number for their journey.

Sorry, you can’t manage your cards from your account yet, but this feature is coming soon.

Please check your email address for the Worldpay confirmation email and megabus.com reservation email. If you’ve received both, your transaction was successful. If you don’t receive either of these within an hour or so of your transaction, please email us at enquiries@megabus.com.

Although we try to answer enquiry emails the following day, this isn’t always possible when there are high volumes. For that reason, we ask that you please give us as much notice as possible by email to reissue tickets out to you. Or, you can call us on +44 (0) 141 352 4444.

This line is open 24 hours a day, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

We occasionally run special promotions on our services. These promotions carry a promotion code that, when entered online, applies the discount or offer.

If you have a Tesco Clubcard Voucher, you’ll be prompted after you’ve chosen to make payment for your trip. Please enter your Tesco Clubcard Voucher code(s) as instructed. Your discount will automatically be applied to your basket and the transaction will go through as normal.

The booking fee is exempt from discount vouchers and will be charged after the discount has been applied. No change or credit will be given if the value of the Tesco Clubcard Voucher is greater than the cost of the fare.

Young Scot Card holders wishing to buy discounted travel for travel wholly within Scotland must buy tickets on coach/bus or on citylink.co.uk

The NUS Apprentice Extra cardholder will be entitled to the same discounts as an NUS Extra card holder. Your NUS Apprentice Extra card must be valid at the time of travel.

If you are travelling or intend to travel with a megabus.com ticket purchased with an NUS Apprentice Extra discount, you must carry your NUS Apprentice Extra card with you and present it to a megabus.com driver or official if requested to do so, otherwise your ticket will not be valid.

We occasionally run special promotions where we will give free seats*

*50p booking  fee applies

We purchase insurance in accordance with our legal responsibility. All legal liabilities to third parties, which includes damage to property and personal injury, are covered. There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus.com services under any and all circumstances, is limited to £500 for all such loss or damage.

When you first register for an account with megabus.com, you’ll be sent a confirmation email containing containing an authorisation code. Please click on the link in the email to validate your email address. This is an additional security feature to ensure that only genuine email addresses are used to register on our website.

If you can’t find the answer to your question please contact our Customer Service Team on +44 (0) 141 352 4444 or email us at 

 enquiries@megabus.com and we will answer your email within 72 hours.

If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number.