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Passengers requiring assistance

We welcome all customers on megabus services and do our best to assist those with walking difficulties or those who normally use wheelchairs.


To avoid disappointment, we recommend that all wheelchair users contact us before purchasing their tickets (preferably at least 36 hours before their intended journey), to book the wheelchair space and allow us to make your journey as comfortable as possible and whether a personal care attendant (PCA) will be accompanying you.

All our coaches are wheelchair accessible and we can safely carry one seated wheelchair user subject to size and weight limits (with max combined weight 300kg including the seated passenger, dimensions length 1200mm x width 700mm x height 1350mm).

If you use a collapsable wheelchair (max weight 23kg) or mobility scooter and are able to climb the few steps into the bus, we will store your mobility device in the luggage bay.

We will accept lightweight mobility scooters for storage and carriage in the coach luggage hold. The mobility scooter must break down into separate parts each weighing no more than 23kg. You or a companion must be able to dismantle and reassemble the mobility scooter for carriage in our luggage hold.

We are sorry, we are unable to carry customers seated in mobility scooters.

Passengers departing from London Victoria Coach Station may use the Mobility Assistance Lounge before departure. To pre-book, please call +44 (0) 207 126 2716*. Assistance to departing coaches is available if required.

* Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

Need more help planning your trip?

See our FAQ section for common queries about megabus

Last update 22 December 2023