Passengers requiring assistance
We welcome all customers on megabus and megatrain services and do our best to assist those with walking difficulties or those who normally use wheelchairs.
To avoid disappointment, we recommend that all wheelchair users contact us before purchasing their tickets (preferably at least 36 hours before their intended journey), to book the wheelchair space and allow us to make your journey as comfortable as possible and whether a personal care attendant (PCA) will be accompanying you.
All our coaches are wheelchair accessible and we can safely carry one seated wheelchair user subject to size and weight limits (with max weight 300kg, dimensions length 1200mm x width 700mm x height 1350mm including the seated passenger)
If you use a wheelchair (max weight 20kg) or mobility scooter and are able to climb the few steps into the bus, we will store your mobility device in the luggage bay and the driver will help you into your seat.
We will accept lightweight mobility scooters for storage and carriage in the coach luggage hold. The mobility scooter must break down into separate parts each weighing no more than 20kg. You or a companion must be able to dismantle and reassemble the mobility scooter for carriage in our luggage hold.
We are sorry, we are unable to carry customers seated in mobility scooters.
Passengers departing from London Victoria Coach Station may use the Mobility Assistance Lounge before departure. To pre-book, please call +44 (0) 207 126 2716. Assistance to departing coaches is available if required.
East Midlands Railway
If travelling on an East Midlands Railway, please call +44 (0) 3457 125 678 or use the TextDirect service: 18001 followed by 03457 125 678 to arrange special assistance.
These arrangements must be made after purchasing your megatrain ticket. In the unlikely event that the train's capacity for wheelchairs is unavailable for your journey, a full refund.
Need more help planning your trip?
See our FAQ section for common queries about megabus.com
* Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.
Last update 17 September 2019