Bookings
It’s super easy to make a booking with us.
• From our journey planner, first select from the drop down list the town or city you wish to travel from and to. Choose a single or return trip and enter your chosen travel dates. If you’re travelling after midnight, please make sure you’ve selected the correct date of travel.
• Next, enter the number of people travelling and let us know if you have any NUS Extra or Scottish Concessionary Travellers*. All customers travelling under the same reservation number must board together.
• Once you click on the ‘Find Tickets’ button, a list of available trips will be shown.
• More information about your trip and the bus stops can be viewed by clicking on the trip/stop links.
• Choose your chosen journey time from the journeys shown and click the ‘add to basket’ button.
• You then have two options. Either carry on through to payment, or you can continue to add more journeys to your basket before paying for your tickets.
• The review the trips in your basket and remove any unwanted trips before checking out.
• Review and agree to the terms and conditions.
• Click pay, and check out using our secure online payment processor, WorldPay. You can hold your seats for up to 20 minutes, but you’ll need to complete your booking within this time.
• Once your payment is taken, we’ll send you an email from WorldPay letting you know your payment has gone through, and you’ll also get a booking confirmation email. Please keep this to hand as you’ll need it for your journey.
*Free concessionary travel with megabus is only available to Scottish National Entitlement Card holders for elderly and disabled persons, and – in the case of companion card holders – their companions. Furthermore, this free travel is restricted to journeys by megabus wholly in Scotland, and Scottish Concessionary Entitlement Cards are not valid outside Scotland.
It’s super easy to make a booking with us.
• From our journey planner, first select from the drop down list the town or city you wish to travel from and to. Choose a single or return trip and enter your chosen travel dates. If you’re travelling after midnight, please make sure you’ve selected the correct date of travel.
• Next, enter the number of people travelling and let us know if you have any NUS Extra or Scottish Concessionary Travellers*. All customers travelling under the same reservation number must board together.
• Once you click on the ‘Find Tickets’ button, a list of available trips will be shown.
• More information about your trip and the bus stops can be viewed by clicking on the trip/stop links.
• Choose your chosen journey time from the journeys shown and click the ‘add to basket’ button.
• You then have two options. Either carry on through to payment, or you can continue to add more journeys to your basket before paying for your tickets.
• The review the trips in your basket and remove any unwanted trips before checking out.
• Review and agree to the terms and conditions.
• Click pay, and check out using our secure online payment processor, WorldPay. You can hold your seats for up to 20 minutes, but you’ll need to complete your booking within this time.
• Once your payment is taken, we’ll send you an email from WorldPay letting you know your payment has gone through, and you’ll also get a booking confirmation email. Please keep this to hand as you’ll need it for your journey.
*Free concessionary travel with megabus is only available to Scottish National Entitlement Card holders for elderly and disabled persons, and – in the case of companion card holders – their companions. Furthermore, this free travel is restricted to journeys by megabus wholly in Scotland, and Scottish Concessionary Entitlement Cards are not valid outside Scotland.
The booking fee on megabus is currently £1. A single booking fee is charged for each transaction. Multiple journeys can be booked in one transaction. Booking fees on third party and agent websites are higher so it is always best to book direct!
We know plans can change. So if you want to make any changes to your bookings, you can do this up to 24 hours before you’re due to travel.
Here’s what you need to do:
1. Go to Change trip now (or use the menu link at the top of this page)
2. Enter your order or reservation number and your email address
3. Select the booking you’d like to change and click Change selected tickets
4. Follow the instructions to change your booking
Multiple traveller bookings
If your booking is for 2 or more people, any changes you make will cancel the original booking for all travellers.
So please remember to include the new journey details for all travellers when making your changes, even those that still want to travel on the same journey as originally booked.
Top tip - instead of changing the entire booking for all travellers, it may actually be cheaper if you only book a new trip for the people who need to travel at a different date or time.
What will it cost?
It costs £3.25 to change a booking online (£2.25 amendment fee and £1 re-booking fee). Changes made with an authorised megabus agency will cost £4.85 (£3.85 amendment fee and £1.00 re-booking fee).
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.
Unfortunately we can’t give you a refund or credit if the new journey has gone down in price. Any credit not used prior to checkout will be lost
The amendment fee for online amendments is £2.25. The amendment fee for amendments at an authorised megabus agency is £3.85.
A re-booking fee of £1 will also apply to each amended transaction.
megabus offers a ticketless service. After completing your payment, a booking confirmation page will display your megabus booking number(s). Your booking number can also be found on your booking confirmation email, which will be sent to the email address you gave to us when you booked. You’ll also get a text message if you asked for one at the time of booking.
You should make a note of your booking number(s) for travelling, and we recommend that you print, or keep a copy on your phone so you’ve got your booking number to hand on the day.
You can buy a ticket from the driver if you’re travelling on any of our internal Scottish services (as long as seats are available).
You can also visit London Victoria Coach Station, Manchester Shudehill Interchange and Coventry Pool Meadow Bus Station to buy tickets from our self-service ticket machines. Or buy a ticket on the day from one of our friendly megabus customer service advisors.
After completing your payment, a booking confirmation page will display your megabus booking number(s). You’ll also find your number on your booking confirmation email which will be sent to the email address you gave us at the time of booking. If you selected to receive a text message, you’ll also get it to your phone too. You should make a note of your booking number(s) for travelling, and we recommend that you print, or keep a copy on your phone so you’ve got your booking number to hand on the day.
At the time of booking your trip, make sure you’ve given us a valid email address so we can send your booking confirmation. If you don’t receive one within an hour of making your booking, please email us at [email protected] and we’ll look into this for you. Our inbox tends to get quite busy, so if you can – make sure you contact us as early as you can so we can reissue your ticket to you.
You’ll use your booking number for travelling and it includes both your date and time of your journey. You’ll find the booking number on your booking confirmation email. You should make a note of your booking number(s) for travelling, and we recommend that you print, or keep a copy on your phone so you’ve got your booking number to hand on the day.
You’ll see an option to receive a text reminder in your shopping basket when you’re making a booking. Just enter your mobile number and click ‘add mobile number’. If you change your mind, click ‘remove mobile number’. Once you’ve paid for your reservation, you’ll receive your booking number to your phone. You’ll be charged 45p for each individual journey when making your booking, or 90p for a return journey - which is made up of two individual journeys.
Yes, you'll get both.
You’ll be charged 45p for each individual journey when making your booking, or 90p for a return journey - which is made up of two individual journeys.
We welcome all customers on megabus, megabusplus and megatrain services and do our best to assist those with walking difficulties or those who use a wheelchair.
Travelling by coach: To avoid disappointment, we recommend that all wheelchair users contact us before buying their tickets (preferably at least 36 hours before their intended journey), to book the wheelchair space. This will allow us to make your journey as comfortable as possible and so we know if a personal care attendant (PCA) will be coming with you.
All our coaches are wheelchair accessible and we can safely carry one seated wheelchair user subject to size and weight limits (with max weight 300kg, dimensions length 1200mm x width 700mm x height 1350mm including the seated passenger).
If you use a wheelchair (max weight 20kg) or mobility scooter and are able to climb the few steps into the coach, we’ll store your mobility device in the luggage bay and the driver will help you into your seat.
We’ll accept lightweight mobility scooters for storage and carriage in the coach luggage hold. The mobility scooter must break down into separate parts each weighing no more than 20kg. You or your companion must be able to dismantle and reassemble the mobility scooter for carriage in our luggage hold.
We’re sorry but we’re unable to carry customers seated in mobility scooters.
Passengers departing from Victoria Coach Station in London may use the Mobility Lounge before departure. To pre-book, please call +44 (0) 207 0272520*. Assistance to departing coaches is available if you need it.
Passengers with walking difficulties should speak with the driver of the coach to help identify accessible seating.
Travelling by megatrain: megatrain services are provided by East Midlands Railway. When travelling on megatrain services, you’ll need to contact the East Midlands Railway assisted travel team on +44 (0) 3457 125 678, or use the TextDirect service: 18001 followed by 03457 125 678 to arrange special assistance.
These arrangements must be made after purchasing your megatrain ticket. In the unlikely event that the train's capacity for wheelchairs is unavailable for your journey, a full refund will be given.
*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.
Of course. Our website is mobile and tablet friendly, so you can book your tickets on the go.
Yes of course. On the booking summary page, you can add more journeys by clicking on 'Add another trip' to your basket or continue to payment.
Our fares are all great value. But if you book early, you’re likely to get your hands on an even better deal. Fares will vary according to booking date, day of travel and demand for seats - and they’re subject to change without notice. A booking fee is charged per credit or debit card transaction to cover administration charges. During peak booking times, prices may go up or down between searches - so bear that in mind when you're planning your trip.
Bookings can usually be made a number of weeks or months in advance depending on the time of year and service you're looking to travel on.
This may happen for a couple of reasons. If the journey can be selected from the departure/origin points but there are no available dates - it might be that the journey has sold out. If the departure/origin points don’t appear, it may be that we don’t currently offer a service on the route you’re looking for. We’re always looking at adding new places to our network though, so make sure you check back to see if any new places have been added to the map.
We travel to loads of towns and cities across the UK. Just head to our homepage to use our journey planner to see where your next trip will take you.
For the best experience in viewing and using our website, we recommend the following operating systems and browsers.
Operating Systems
• Windows 7 or above
• Android 4.4.2 and above
• iOS 9.2.1 and above
Browsers
• Microsoft Internet Explorer 10 and above
• Google Chrome latest version
• Mozilla Firefox latest version
• Safari 8 and above
Try refreshing your browser first. If the site still isn’t working properly, please contact us to report the problem and we’ll do our best to help.
If you can’t find the answer to your question please email us at:
[email protected] and we'll aim to get back to you within 72 hours.
If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.