- From our journey planner, first select from the drop down list the town or city you wish travel from and to. Choose either single or return trip and enter your desired travel dates. If you’re travelling after midnight, please make sure you’ve selected the correct date of travel.
- Next, enter the number of passengers travelling. specifying any NUS Extra or Scottish Concessionary Travellers*. All customers travelling under the same reservation number must board the together.
- Once you select Find Tickets a list of available trips will be shown.
- More information regarding your trip and the bus stops can be accessed by clicking on the trip/stop links.
- Choose your preferred travel times from the schedules provided and Add to basket.
- You can then either proceed to payment through our booking process or you can continue to add further journeys to your basket before making your payment.
- Please review the trips in your basket and remove any unwanted trips before checking out.
- Review and agree to the term and conditions.
- Click pay, and check out using our secure online payment processor, WorldPay. We allow you to hold the seats for up to 20 minutes. You must complete your payment within this time.
- Once your payment is completed we will issue you an e-mail from WorldPay confirming the acceptance of your payment, and a reservation confirmation e-mail. Please keep this safe and present this when you travel.
* Free concessionary travel with megabus.com is only available to Scottish National Entitlement Card holders for elderly and disabled persons, and – in the case of companion card holders – their companions. Furthermore, this free travel is restricted to journeys by megabus.com wholly in Scotland, and Scottish Concessionary Entitlement Cards are not valid outside Scotland.
Once you’ve selected your journey(s) and clicked ‘pay for journeys’, you’ll be taken to a secure payment page provided by our trusted and secure online payment processor. Just select your card type and enter the necessary card details as prompted to make your payment. Payment for reservations can be made using most major credit cards, including Visa and MasterCard. Unfortunately, online megabus.com reservations cannot be paid for in cash or by cheque. Please note that some credit card issuers and banks may charge for transactions made outside of your geographical location or local currency, called an international transaction fee. These fees are charged by your card issuer/bank and not megabus.com. Please check with your card issuer if you are unsure, as megabus.com cannot be held liable for any such charges.
The booking fee is currently £1.00
A single booking fee is charged for each transaction. Multiple journeys can be booked in one transaction.
Plans change – we get that. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey.
Here’s what you need to do:
1. go to Change trip now (or use the menu link at the top of this page)
2. enter your order or reservation number and your email address
3. select the reservation you’d like to change and click Change selected tickets
4. follow the instructions to change your booking
Multiple traveller bookings
If your booking is for 2 or more people, any changes you make will cancel the original booking for all travellers.
So please remember to include the new journey details for all travellers when making your changes, even those that still want to travel on the same journey as originally booked.
Top tip - instead of changing the entire booking for all travellers, it may actually be cheaper if you only book a new trip for the people who need to travel at a different date or time.
What will it cost?
It costs £2.50 to change a booking online (£1.50 amendment fee and £1.00 re-booking fee). Changes made with an authorised megabus agency will cost £4.50 (£3.50 amendment fee and £1.00 re-booking fee).
If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares.
Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one.
The amendment fee for online amendments is £1.50
The amendment fee for amendments at an authorised megabus agency is £3.50
A re-booking fee of £1.00 will also apply to each amended transaction.
megabus.com is a ticketless service. After completing your payment, a booking confirmation page will display your megabus.com reservation number(s). Your reservation number can also be found on your reservation confirmation email, which will be sent to the email address you supplied to us, and in yourtext message if you requested it. You’ll also receive a separate email from Worldpay, confirming your successful transaction.
You should make a note of your reservation number(s) for travelling, and we recommend that you print – or store on a mobile electronic device – a copy of your booking confirmation page or email, which includes details of your reservation number, for the day of travel.
Ticket purchase is available from the driver on all internal Scottish services, subject to seats being available.
At selected locations such as London Victoria Coach Station and Manchester Shudehill Interchange, you may be able to purchase tickets from a Self Service Ticket Machine or buy a walk-up fare on the day of travel from a member of megabus.com staff. Seats are subject to availability.
After completing your payment, a booking confirmation page will display your megabus.com reservation number(s). Your reservation number can also be found on your reservation confirmation email, which will be sent to the email address you supplied to us, and text message if you’ve requested one. You should make a note of your reservation number(s) for travelling, and we recommend that you print– or keep a digital mobile version of – a copy of your booking confirmation page or email, including details of your reservation number, for the day of travel.
Please make sure you give us a correct and valid email address at the time of booking. Please check your inbox for the megabus.com reservation email. If, however, you don’t receive this within an hour or so of your transaction, please email us at [email protected]
Please be aware that, although we try to answer enquiry emails the following day, this isn’t always possible when there are high volumes. For that reason, we ask that you please give us as much notice as possible by email to reissue tickets out to you. Or, you can call us on +44 (0) 141 352 4444*.
*Customer service advisors are available between 08:00 to 20:00, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.
This is the number you should use for travelling and it includes both your date and time of travel. Your reservation number can be seen on your booking confirmation page and reservation confirmation email and text message if you requested one. You should make a note of your reservation number for travelling and we recommend that you print – or save to a mobile device – a copy of your booking confirmation page or email, including details of your reservation number, for the day of travel.
You’ll see an option to receive a text reminder in the shopping basket. Just enter your mobile number and click ‘add mobile number’. If you change your mind, click ‘remove mobile number’. Once you’ve paid for your reservation, you’ll receive your reservation number to your phone. You’ll be charged 45p for each individual journey when making your booking, or 90p for a return journey, which is made up of two individual journeys.
Yes. You’ll still receive the confirmation email as usual, as well as your text message confirmation.
You’ll be charged 45p for each individual journey when making your booking, or 90p for a return journey, which is made up of two individual journeys.
We welcome all customers on megabus.com, megabusplus.com and megatrain.com services and do our best to assist those with walking difficulties or those who use a wheelchair.
Travelling by coach: To avoid disappointment, we recommend that all wheelchair users contact us before purchasing their tickets (preferably at least 36 hours before their intended journey), to book the wheelchair space and allow us to make your journey as comfortable as possible and whether a personal care attendant (PCA) will be accompanying you.
All our coaches are wheelchair accessible and we can safely carry one seated wheelchair user subject to size and weight limits (with max weight 300kg, dimensions length 1200mm x width 700mm x height 1350mm including the seated passenger)
If you use a wheelchair (max weight 20kg) or mobility scooter and are able to climb the few steps into the bus, we will store your mobility device in the luggage bay and the driver will help you into your seat.
We will accept lightweight mobility scooters for storage and carriage in the coach luggage hold. The mobility scooter must break down into separate parts each weighing no more than 20kg. You or a companion must be able to dismantle and reassemble the mobility scooter for carriage in our luggage hold.
We are sorry, we are unable to carry customers seated in mobility scooters.
Passengers departing from Victoria Coach Station in London may use the Mobility Lounge before departure. To pre-book, please call +44 (0) 207 0272520*. Assistance to departing coaches is available if you need it.
Travelling by megatrain.com: megatrain.com services are provided by East Midlands Railway. When travelling on megatrain.com services you’ll need to contact the East Midlands Railway assisted travel team on +44 (0) 3457 125 678 or use the TextDirect service: 18001 followed by 03457 125 678 to arrange special assistance.
These arrangements must be made after purchasing your megatrain.com ticket. In the unlikely event that the train's capacity for wheelchairs is unavailable for your journey a full refund will be given.
*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.
Yes – the mobile version of our website is fully enabled to allow customers to purchase tickets on a mobile device.
Yes of course. On the Booking Summary Page you can add further journeys by clicking on 'Add another trip' to your basket or continue to payment.
The lowest fares are limited in availability, so the earlier you book, the cheaper the fare is likely to be. Fares will vary according to reservation date, day of travel and demand for seats, and they’re subject to change without notice, but all trips will remain competitively priced to offer excellent value for money. A booking fee is charged per credit or debit card transaction to cover administration charges. Please note that during peak booking times, prices may fluctuate between searches.
We occasionally run special promotions where we will give free seats*
*A booking fee applies
Reservations can be made for journeys a number of weeks or months in advance of departure, depending on the service.
This may happen for a couple of reasons. If the journey can be selected from the departure/origin points but there are no available dates, it might be that the journey has sold out. If the departure/origin points don’t appear, it may be that we don’t currently offer a service on the route you’re looking for. However, we’re always keen to hear suggestions for new routes, so please let us know! Information is posted on our website whenever there’s an addition to the network, so please do check the ‘service info’ pages regularly for the latest news.
For the best experience in viewing and using our website, we recommend the following operating systems and browsers.
- Windows 7 or above
- Android 4.4.2 and above
- iOS 9.2.1 and above
- Microsoft Internet Explorer 10 and above
- Google Chrome latest version
- Mozilla Firefox latest version
- Safari 8 and above
First, please try refreshing your browser. If the site still isn’t functioning properly, please email [email protected] or call our Customer Services team to report the problem and we’ll look into the issue immediately.
If you can’t find the answer to your question please email us at:
[email protected] and we will endeavour to respond to your email within 72 hours.
If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number.