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Luggage

We will never look inside your luggage, but we will check that it complies with the dimensions and weights listed below. Please mark your luggage clearly with your name and destination. We aren't able to provide receipts for any transported luggage.

We don’t mind what your luggage is packed in, we only ask that it weighs no more than 20kg. It can’t be any bigger than a standard ‘large’ suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg).  If you arrive for your journey with more luggage than as detailed above - you may have items refused

You can also take a piece of small soft hand luggage on board with you (45cm x 35cm x 20cm). It must either fit on your lap, in the overhead space or under the seat in front of you.  

Remember that the luggage limit is per ticket so a secondary ticket would double your entitlement, otherwise you may be charged £10 per piece of excess luggage. This fee may vary depending on the route and time of travel. Also excess luggage is only offered in London, Manchester, Leeds, Bristol, Birmingham, Glasgow and Edinburgh. Excess luggage is subject to availability and is not guaranteed, unlike having an additional ticket. 

Passengers travelling on megatrain services are able to bring up to two pieces per passenger.

To avoid any risk to health, safety, property or the environment, please avoid carrying the below items:

  • Weapons (Knives, Firearms, Explosives)
  • Frozen food and raw meat products
  • Animals (except for guide dogs, hearing dogs or helping dogs)
  • Flammable liquids and solids
  • Poisonous, infectious, corrosive and radioactive substances

If in any doubt, please contact our Customer Services team before you travel.

Hand luggage must safely fit on your lap, or under the seat in front of you.

 

Coaches

Normal adult bicycles are unlikely to meet our luggage requirements and can’t be carried on our coaches.

Folding or small children's bicycles can be carried on our coaches providing they meet our luggage requirements at the owner's risk and will count towards your luggage allowance. They must be securely stowed in a bag or box in the designated luggage area (the hold).

Trains

You can bring your bike on board for free, but we only have space for 2 at a time. It’s a good idea to reserve a spot before you travel.

As they’re very popular, cycle reservations are needed on services to and from London. It's free to reserve a cycle space. Please call the EMR Customer Services team on +44 (0) 3457 125 678 as early as possible to book your space. Or you can do it online using our Cycle Reservation form. 

Folding cycles can be carried on any megatrain service as hand luggage, provided they remain folded for the duration of the journey.

Yes, you can bring a buggy, pushchair or stroller with you. It must be folded up and put in the hold whilst you're travelling. These can be carried in addition to your luggage allowance.

 

You can bring your skis/snowboards, as long as they’re in suitable protective packaging and meet the requirements of our luggage policy* (size and weight). We don’t have any special racks for carrying skis/snowboards, so they’ll be carried in the hold of the coach - and will count towards your luggage allowance.


If we agree to carry skis/snowboards on any one journey, it doesn’t mean that we’ll be able to carry it on your subsequent journeys.

We purchase insurance in accordance with our legal responsibility. All legal liabilities to third parties, which include damage to property and personal injury are covered. There’s no insurance cover provided for loss, damage or injury where the carrier providing your service hasn’t been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

We're using MissingX to reunite you with your lost property. Any misplaced items are logged and once we know you're the owner - we'll sort out collection or shipping for you. Please follow the link and fill out the form to get started.

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If your luggage has been damaged as a result of negligence on the part of megabus, please contact our customer services in the first instance.  Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. There’s no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.  Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

If you can’t find the answer to your question please email us at:  

 [email protected] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.