Other questions

For the most up-to-date information on your journey, you can use our coach tracker to track your coach live. We also have our handy Service Alerts section of our website and Twitter pages.

Customers who are currently travelling and require immediate assistance and any urgent wheelchair space bookings for travel within 48 hours should call us on +44 (0) 141 352 4444* at any time.

*Customer service advisors are available between 08:00 to 18:00, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

Register an online account and you can review future reservations and store details - which makes repeat bookings even faster.

When you first register for an account with megabus, you’ll be sent a confirmation email featuring an authorisation code. Please click on the link in the email to validate your email address. This is an additional security feature to make sure that only genuine email addresses are used to register on our website.

We sometimes run special promotions on our services. These promotions carry a discount code that you can use online when you’re making a booking. 

This information relates to the person whose credit or debit card is being used to make the purchase on our website. These are the details that are pre-entered on the Worldpay payment form when you make a future reservation.

Please log into your account on megabus and select ‘personal information’ from the top menu bar. You can then make any amends, then save your changes.

Please visit our login page and select the ‘forgotten password’ link to reset your password.

Please check your email address for the megabus reservation email. If you’ve received this, your transaction was successful. If you don’t receive this within an hour or so after you’ve booked, please email us at [email protected].

For the best experience in viewing and using our website, we recommend the following operating systems and browsers.

Operating Systems
• Windows 7 or above
• Android 4.4.2 and above
• iOS 9.2.1 and above

Browsers
• Microsoft Internet Explorer 10 and above
• Google Chrome latest version
• Mozilla Firefox latest version
• Safari 8 and above

Try refreshing your browser first. If the site still isn’t working properly, please contact us to report the problem and we’ll do our best to help.

We’re sorry to hear you want to make a complaint. Please send all the details to us, including nature of the complaint and relevant details in writing to [email protected]. We’ll aim to respond within 14 days. 

If we are unable to resolve any complaint, you can raise your concerns with Bus Users UK. They can only help if you have already contacted the Operator. You can visit complaints, call 0300 111 0001, e-mail: [email protected] or alternatively write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR