Journey problems

Just like seats on a plane, all seats on megabus.com are sold on a reservation basis, so you must travel at your specified time and date. For journeys within the UK, customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. No refunds or credits will be given in cases where customers have missed the coach,but you can change your reservation on our website right up until 24 hours prior to travel.

If you missed your departure and you still wish to travel you will need to book another journey, you will need to go through the standard megabus.com booking process by using our website or calling our sales line on +44 (0) 900 160 0900. This service is operated by Journey call Ltd. Calls cost 65p per minute network access and and call charges may apply. Please check with your telecoms provider.

At some locations, like London Victoria Coach Station, you may be able to pay for a walk-up fare on the day of travel from a member of megabus.com staff.

For the most up-to-date information relating to service cancellations, or delays of more than 30 minutes, please check the Service Alerts section of our website and/or our Facebook and Twitter pages.

Alternatively, you can call our Customer Services team on +44 (0) 141 352 4444. This line is open 24 hours a day, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply – please check with your service provider for exact prices.

Whilst we will make every effort to run megabus.com services as scheduled, full refunds or alternative travel arrangements will be offered where services are cancelled. We do not offer refunds on delayed services.

Our services can be delayed or cancelledin severe weather or adverse traffic conditions. We will update our site with information relating to significant delays as soon as possible. We also use our Twitter and Facebook channels to post updates, and you can call our Customer Services team on +44 (0) 141 352 4444 for more information.

 

Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them.

You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey.

It costs £1 to change a booking online (50p amendment fee and 50p booking fee). Changes made with an authorised megabus agency will cost £2.50 (£2 amendment fee and 50p booking fee).

If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares.

Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one.

You can change a booking now, or find out more in How do I change my booking? on this page.

If you have a complaint, please send it, in writing, to enquiries@megabus.com. Please make sure you state the nature of the complaint and include all relevant details. We will aim to respond to your complaint within 14 days.

If you can’t find the answer to your question please contact our Customer Service Team on 0141 352 4444 or email us at 

 enquiries@megabus.com and we will answer your email within 72 hours.

If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number.