You are using an outdated browser. Please upgrade your browser to improve your experience and security.

Payments, discounts and refunds

Once you’ve selected your journey(s) and clicked ‘pay for journeys’, you’ll be taken to a secure payment page provided by our trusted and secure online payment processor. Just select your card type and enter the necessary card details as prompted to make your payment. Payment for reservations can be made using most major credit cards, including Visa and MasterCard. Unfortunately, online reservations cannot be paid for in cash or by cheque. Please note that some credit card issuers and banks may charge for transactions made outside of your geographical location or local currency, called an international transaction fee. These fees are charged by your card issuer/bank and not Please check with your card issuer if you are unsure, as cannot be held liable for any such charges.

Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them.

You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. An amendment fee and booking fee will apply for each amended reservation. Changes can be made online or with an authorised megabus agent. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online.

If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares.

Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one.

You can change trip now, or find out more in How do I change my booking?

For journeys wholly within the UK and to/from Ireland, one child aged 3 or under, who is not occupying a seat, can travel for free with one fare-paying adult.

For journeys, a maximum of two children under 5 years of age may travel for free with each fare-paying adult.

Free concessionary travel with is available to Scottish National Entitlement Card holders (elderly and disabled persons) and, in the case of companion card holders, their companions. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards are not valid outside Scotland.

 Young Scot Card holders wishing to buy discounted travel must buy tickets on coach/bus or on

You can book using the website, in one of our ticket offices, or in a Citylink office. You will be charged a booking fee for this. You may also choose not to pre-book a seat and to simply turn up on the day of travel. However, in this instance, you will only be able to travel if there is a seat available. You don’t need to pay the booking fee in this scenario, but you’re not guaranteed a seat. With all forms of booking, you’ll need to show your Entitlement Card at the time of booking and also to megabus representatives on the day of travel. When travelling with a companion you must have a Companion Entitlement Card, which is identified by the +1 symbol on the card. We strongly advise that you book in advance to avoid disappointment, as is only able to guarantee travel to passengers who have a valid reservation number for their journey.

If you're using Google Chrome and have Google Pay set up on your mobile Android device you'll be offered the option to pay using Google Pay at the checkout stage.

You can download Google Pay from the Play Store. Your mobile device must be running KitKat 4.4 or higher and your card issuer must support Google Pay  You must also have a google account.

We'll never receive details of your card when paying using Google Pay.

Yes, you can store up to 5 payment cards in your account.

When you use a new card, you can save it to your account when you’re on the payment screen by checking the box that says, “Save this payment card now to make your next bookings quicker and easier’.


When you’re on the payment screen, choose the ‘Remove’ option displayed next to each saved card. Once you select ‘Remove’ you’ll see a message that gives you the option to ‘Remove’ or ‘Cancel’ – choose ‘Remove’ to remove the card or choose ‘Cancel’ to keep your payment card saved.

Sorry, you can’t edit your card details yet, but this feature is coming soon.

When you add a new payment card, you can set it as your Primary card by checking the box that says, ‘Set as primary payment card’.

Set default payment card

The next time you choose to pay with a payment card, you’ll see this card with the word ‘Primary’ displayed on the top left of the card details.

Please check your email address for the reservation email. If you’ve received this, your transaction was successful. If you don’t receive this within an hour or so of your transaction, please email us at [email protected]

Although we try to answer enquiry emails the following day, this isn’t always possible when there are high volumes. For that reason, we ask that you please give us as much notice as possible by email to reissue tickets out to you. Or, you can call us on +44 (0) 141 352 4444*.

*Customer service advisors are available between 08:00 to 20:00, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

We occasionally run special promotions on our services. These promotions carry a promotion code that, when entered online, applies the discount or offer.

If you have a Tesco Clubcard Voucher, you’ll be prompted after you’ve chosen to make payment for your trip. Please enter your Tesco Clubcard Voucher code(s) as instructed. Your discount will automatically be applied to your basket and the transaction will go through as normal.

The booking fee is exempt from discount vouchers and will be charged after the discount has been applied. No change or credit will be given if the value of the Tesco Clubcard Voucher is greater than the cost of the fare.

TOTUM is the NUS extra card evolved and will replace NUS Extra cards when they expire. The same discount will apply to both TOTUM and NUS Extra card.

A TOTUM card holder is entitled to an additional discount on the standard ticket price on certain megabus journeys, not including the booking fee. The discount is only applicable to seats occupied by those passengers in possession of a valid TOTUM card at the time of travelling. All passengers travelling on a seat booked with TOTUM discount will be required to present their TOTUM membership card either physical or digital on demand to megabus and/or any of their affiliates.

Please see FAQ “Which journeys can I get a TOTUM / NUS Extra / Stagecoach Employee / Privilege passholders discount on?”

Young Scot Card holders wishing to buy discounted travel for travel wholly within Scotland must buy tickets on coach/bus or on

The NUS Apprentice Extra cardholder will be entitled to the same discounts as a TOTUM / NUS Extra card holder, on certain megabus journeys. Your NUS Apprentice Extra card must be valid at the time of travel.

If you are travelling or intend to travel with a ticket purchased with an NUS Apprentice Extra discount, you must carry your NUS Apprentice Extra card with you and present it either physical or digital to a driver or official if requested to do so, otherwise your ticket will not be valid.

Please see FAQ “Which journeys can I get a TOTUM / NUS Extra / Stagecoach Employee / Privilege passholders discount on?”

TOTUM / NUS Extra and Stagecoach employees/Privilege passholders can receive 10% discount, on most megabus and Scottish Citylink journeys, terms and conditions apply

Journeys run by our partner operators or special events, shown below but not limited to are excluded from the discount scheme.

  • easyBus
  • Irish Ferries
  • connecting  Stagecoach UK local bus and tram services
  • connecting Transdev local bus services via Leeds
  • special services to and from Silverstone and other events.
  • through tickets between services and East Midlands Railway via Nottingham


All customers travelling with a discount will be required to present their TOTUM / NUS Extra card or pass on demand to megabus and/or any of their affiliates.

Unfortunately, English and Welsh National Concession passes, Railcards, and Rail Rover tickets are not valid on megabus services. Free concessionary travel with is only available to Scottish National Entitlement Card holders (elderly and disabled persons) and, in the case of companion card holders, their companions. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards are not valid outside Scotland.

Please also see FAQ "I have a Scottish National Entitlement Card"

We occasionally run special promotions where we will give free seats*

*A booking fee applies

We purchase insurance in accordance with our legal responsibility. All legal liabilities to third parties, which includes damage to property and personal injury, are covered. There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent. Our maximum liability to you for any loss or damage to your luggage, on services under any and all circumstances, is limited to £500 for all such loss or damage.

When you first register for an account with, you’ll be sent a confirmation email containing containing an authorisation code. Please click on the link in the email to validate your email address. This is an additional security feature to ensure that only genuine email addresses are used to register on our website.

If you can’t find the answer to your question please email us at:  

 [email protected] and we will endeavour to respond to your email within 72 hours.

If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number.