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Frequently Asked Questions

Most popular questions for "travel assistance"

We welcome all customers on megabus, megabusplus and megatrain services and do our best to assist those with walking difficulties or those who use a wheelchair.

Travelling by coach: To avoid disappointment, we recommend that all wheelchair users contact us before buying their tickets (preferably at least 36 hours before their intended journey), to book the wheelchair space. This will allow us to make your journey as comfortable as possible and so we know if a personal care attendant (PCA) will be coming with you.

All our coaches are wheelchair accessible and we can safely carry one seated wheelchair user subject to size and weight limits (with max weight 300kg, dimensions length 1200mm x width 700mm x height 1350mm including the seated passenger).

If you use a wheelchair (max weight 20kg) or mobility scooter and are able to climb the few steps into the coach, we’ll store your mobility device in the luggage bay and the driver will help you into your seat.

We’ll accept lightweight mobility scooters for storage and carriage in the coach luggage hold. The mobility scooter must break down into separate parts each weighing no more than 20kg. You or your companion must be able to dismantle and reassemble the mobility scooter for carriage in our luggage hold.

We’re sorry but we’re unable to carry customers seated in mobility scooters.

Passengers departing from Victoria Coach Station in London may use the Mobility Lounge before departure. To pre-book, please call +44 (0) 207 0272520*. Assistance to departing coaches is available if you need it.

Passengers with walking difficulties should speak with the driver of the coach to help identify accessible seating.

Travelling by megatrain: megatrain services are provided by East Midlands Railway.  When travelling on megatrain services, you’ll need to contact the East Midlands Railway assisted travel team on +44 (0) 3457 125 678, or use the TextDirect service: 18001 followed by 03457 125 678 to arrange special assistance.

These arrangements must be made after purchasing your megatrain ticket. In the unlikely event that the train's capacity for wheelchairs is unavailable for your journey, a full refund will be given.

*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.